FirstBuild

Return Policy

FirstBuild Market Return Policy


You may return any product you have ordered from FirstBuild Market within 30 days from the date of original purchase. You may not request a return authorization after the 30-day return policy expires. Product returned without express written authorization will not be accepted and will be returned to sender. To be eligible for a return, your item must be unused and in the same condition that you received it. We are unable to accept returns of goods that are not in their original packaging.


Before you return the product, the FirstBuild Customer Care team must receive and approve your return authorization. Contact the FirstBuild Customer Care team at market@firstbuild.com, stating the reason for the return. When your return request is approved, we will email you a shipping label for you to use. IMPORTANT: Please note that any items returned without written approval from FirstBuild will not be processed.


Returns will be processed after the goods have been received. We aim to process all returns within one (1)Returns will be processed after the goods have been received. We aim to process all returns within one (1) week. Should you have any questions about the status of your return or how to return an item, please email our FirstBuild Customer Care team at market@firstbuild.com..


All returns, refunds, and exchanges are at the sole discretion of FirstBuild.